Maintenance Services O&M
In the operation of solar power generation sites, which was considered maintenance-free, a growing number of various failures affecting on their power selling business have been exposed lately. Failures in power generation sites, especially in remote places, are hardly detected by the business owners and many of those sites are left unfixed for a long time. Radish Solution provides a package of remote monitoring and maintenance management services for sites where the power generation systems were not implemented by Radish Solution. This service is intended to provide the best total cost performance to business owners.
Remote monitoring and on-site fault response services for solar power generation systems
■ Remote monitoring of solar power generation systems
■ 3G network fee for remote monitoring service
■ Power plant annual regular inspection
■ Following processes when a fault is detected at a power plant
- Contact professional engineers from the remote monitoring center
- Notify the customer of the fault and engineer’s inspection schedule
- On-site response by on-site professional engineers
- Perform high-level failure identification using special equipment from the first visit.
コールセンター
一次受付(9～21時、365日対応) お客様からの入電を受け、ネットワークに精通したオペレーターが障害の切分け、
原因究明をおこないます。 初期のヒアリングが、障害の早期解決のカギとなります。
障害状況によっては、電話だけで復旧できるケースも多くあり、お客様に与える影響を最小限に抑えます。
オンサイト対応
二次対応(9～21時、平日対応) コールセンターにより切分けられた障害は、必要なユニット、
部材等を装備した社員により、オンサイトで障害復旧をおこないます。
事前に、現地到着までの所要時間(目安)をお伝えし、到着後は即時復旧を目指して解決にあたります。
